Unless otherwise stated, night vision devices sold by DARQ Industries LLC (hereby referred to as either DARQ Industries LLC or DARQ Industries) carry a transferable* (authorization required) ten year warranty on PVS-14’s and five year warranty on built dual tube devices; factory systems and finished goods are subject to their manufacturer warranty. This covers the housing and image intensifier of your unit against manufacturer/workmanship defects. This warranty does not cover normal wear and tear, damage from use, modified or disassembled devices, devices with serial number or any part thereof altered, defaced, destroyed, or removed, or any condition or happenstance induced by an external variable. It is up to the sole discretion of DARQ Industries to determine and allow or deny any warranty concern or claim. In the event a concern is covered, we will either repair or replace the product or component with an equivalent, provided an equivalent replacement is attainable. If an equivalent replacement is not attainable we will make a substitution at our discretion and selection. This shall be the full extent of coverage, no compensation may be sought in place. There may be varying timeframes in repairing or replacing a product or component. A timeframe estimate will be provided if your warranty claim is authorized. Bear in mind, this is an estimate and may vary in being either shorter than the projected timeframe or longer depending on various factors. Devices bearing our previous name are covered within the same scope of this policy.
This warranty does not cover devices, parts, components, labor, shipping, or any effect of these if any of the following are determined:
- Misuse or negligence
- Products used in an inappropriate manner
- Abuse
- Modified or altered products
- Products altered or repaired by anyone other than DARQ Industries
- Light exposure, laser exposure, over exposure
- Impact damage
- Use of improper battery, or rechargeable with improper voltage, or otherwise not acceptable
- Other external variables not described
- Discontinuance by the manufacturer
Night vision can be damaged from light exposure, lasers, and daytime use; regardless of pinhole cap (day cap, day filter) use. We do not advise storing your night vision with batteries installed. This will prevent accidental battery corrosion, accidental light exposure, or leaving your device on by mistake. It is the user’s responsibility to understand the capabilities and limitations of night vision to avoid damage. If you have any questions, please contact us. The majority of damage is due to simple mistakes. If you happen to damage a device, housing, or lens assembly we are able to remedy the condition via servicing or replacement. Cost for repair or replacement will be determined after a diagnostic is performed.
No other warranties will be applied other than this warranty.
To request a warranty claim please email info@DARQIndustries.com with the following information:
- Reason for request with description of condition/concern
- Order number
- Date of purchase
- Device Serial Number
The user is responsible for mailing their product to DARQ Industries and assumes all liabilities in product safety and transit. The customer is responsible for return shipping charges unless otherwise stated.
*To request a warranty transfer you must contact us with your order number, intensifier serial number located on the data sheet, and device serial number. We will then coordinate a device evaluation which you will need to send your device and data sheet in for inspection. There is no cost for a warranty transfer inspection. This must be done prior to transferring your device to the new owner. You must contact us requesting a transfer and obtain authorization prior to sending any shipments. The user/customer is responsible for any and all shipment and transit charges and liabilities.
Finished Goods:
DARQ Industries also sells products and accessories manufactured or produced by other companies. These items will maintain a warranty through the manufacturer.
Warranty claims falling outside of the scope of these written warranty terms may incur repair, labor, and shipping fees charged to the customer
DARQ Industries shall not be responsible for any defects or damage that in DARQ Industries' view or interpretation are a result from the mishandling, abuse, misuse, improper storage or improper operation of the device, including use in conjunction with equipment that is electrically or mechanically incompatible with, or of inferior quality to, the product, as well as failure to maintain the environmental conditions specified by the manufacturer. THE CUSTOMER IS HEREBY NOTIFIED THAT OPERATION OF THE EQUIPMENT DURING DAYLIGHT HOURS OR UNDER ANY EXCESSIVE LIGHT CONDITIONS MAY PERMANENTLY DAMAGE THE INTERNAL COMPONENTS OF THE UNIT, AND SAID DAMAGE WILL NOT BE COVERED UNDER THIS WARRANTY. This warranty is extended only to the original purchaser. Any breach of this warranty shall be enforced unless the Customer notifies DARQ Industries LLC via email within the applicable warranty period. Upon which DARQ Industries LLC will request original order number, device data sheet, device serial number, or other information DARQ Industries LLC deems necessary.
LIMITATION OF LIABILITY
DARQ Industries LLC will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of any DARQ Industries LLC product or service. Operation and use of products are the sole responsibility of the Customer. DARQ Industries LLC exclusive undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Agreement. The stipulation of products sold and services performed or rendered by DARQ Industries LLC to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party of legal entity outside of DARQ Industries LLC and the Customer; DARQ Industries LLC obligations under this Agreement extend solely to the Customer. DARQ Industries LLC liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to DARQ Industries LLC by the customer or customer’s dealer. DARQ Industries LLC shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability or any other theory of liability, in the scope of DARQ Industries LLC interpretation and view.
PURCHASER AGREEMENT
You agree to indemnify, defend, and hold harmless DARQ Industries LLC, its owners, members, licensors, and suppliers from and against all loses, expenses, damages, and costs. Including reasonable attorneys' fees, resulting from your purchase.